Frequently asked questions | Item not as described

If the item is far from what was described, first make sure you re-read over the listing, including viewing the images in detail and reading the item description. You may have missed some important details during the purchase.

The best thing to do in this situation is to contact the seller to discuss matters between you. Most sellers look to avoid negative reviews so will try to do their best to sort out the issue or refund you.

If you are unable to resolve the issue with the seller, then, you can file a dispute with the Disputers Tribunal. This costs between $45 to $180 depending on the value of your claim. For information on this option please refer to the Ministry of Justice's website.

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